Terms of Service (Public Offer) for Digital Content Creation Services and Made-to-Order Printed Products

1. General provisions and acceptance

1.1. This document is a public offer by sole proprietor (private entrepreneur) Kotliar Yana Mykhailivna, registered in Ukraine (the Studio, we, us), to contract on the terms below with any natural person who accepts it (the Customer, you). It is a public contract and a contract of adhesion under Articles 633, 634 and 641–642 of the Civil Code of Ukraine, concluded under Article 11 of the Law of Ukraine "On Electronic Commerce".

1.2. You accept the offer by clicking "Order" on the checkout page — the text of your agreement to these Terms is shown next to the button — and paying for the Order. The contract is concluded when your payment reaches us. We confirm the Order by SMS with a link to your Order page (clause 4.3).

1.3. Only persons aged 18 or over may order. By paying, you confirm your age.

1.4. These Terms exist in Ukrainian and English. For users in Ukraine the Ukrainian version is primary and prevails in case of conflict. This does not limit the mandatory consumer rights you have under the law of the country where you live (section 18, Annex A). Choosing the English version means choosing English as your service language.

1.5. The Privacy Policy, the Refund & Delivery Policy, the Content Rules and the "How we use AI" page on the Site form part of the contract. In case of conflict, the order of precedence is: mandatory law; these Terms; the named policies; other information on the Site.

2. Definitions

3. Subject of the contract

3.1. We provide digital content creation services: (a) restoring photos and faces and returning colour and sharpness; (b) Artistic Reconstruction — recreating damaged areas and, where the photo has no background or it is lost, a plausible period background; we keep the real scene of the photo; (c) Living Presence technology — a three-dimensional 2.5D scene with a slow camera move; (d) editing the Film or Reel with music and sound design; (e) hosting the Deliverables on the Delivery Page. The steps performed by AI are moderated by the Studio by hand: a person reviews every frame before delivery.

3.2. Under the Rodyna, Spadok and Vichnist Packages, and as an Add-on Purchase, we make a Printed Item — the Photo Book. It is goods made to your specification: we create it from your Deliverables, and our print partner in Ukraine prints and ships it. (a) The Photo Book is a 23 × 23 cm photo book (SlimBook) of 12 spreads. Inside: a title page with a QR code and 18 restored colour photos in the order you set when uploading them (clause 4.1). The Studio decides the layout on the spreads — one or two photos per spread and the rhythm of full-width spreads; the last photo in your order is on the closing spread. The photos in the book are the same as in the Film: faces from your originals, colour and sharpness restored (clause 3.1). (b) The cover depends on the Package, and you choose its colour when ordering from seven: Emerald (Smarahd), Amber (Burshtyn), Tourmaline (Turmalin), Obsidian (Obsydian), Garnet (Hranat), Amethyst (Ametyst), Pearl (Perlyna). Rodyna — a printed matte Soft Touch cover with a velour look in the chosen colour and a gold family tree; Spadok — a velour cover in the chosen colour with a metal badge engraved with the family tree; Vichnist — the same velour cover, with the book in a natural linden box with an acrylic lid; you choose the box finish from four: natural linden, brown, black, white. The shade on screen may differ slightly from the material (clause 12.3). A Photo Book bought as an Add-on Purchase has the Rodyna cover. (c) A QR code is printed on the title page of the Photo Book (clause 9.5). (d) The Studio sets the size, the design and the layout of photos on the spreads; you set the order of the photos (clause 3.2(a)). You choose only the options in sub-clauses (b) and (f) — the cover colour, the Vichnist box finish and the bag; there are no other options. If an Order (for an Add-on Purchase) has fewer than 18 photos, the book holds as many as there are; if more, we use the first 18 in the order of the Order's photos that you set. (e) Other add-on items (for example, a canvas portrait), where we offer them on the Delivery Page, are ordered as an Add-on Purchase on the terms of this section; the description and price are shown before payment. (f) Linen bag. A beige 23 × 23 cm linen bag can be added to the Rodyna and Spadok Packages at the price shown on the Site when you place the Order; in Vichnist the book already comes in a box. We ship the bag together with the Photo Book; section 12 applies to its defects and to a lost parcel in the same way as to Printed Items.

3.3. The contents of each Package are set out in Annex C and on the Site at the time of the Order.

3.4. Not included: original photos by post (we work with digital copies only); voice synthesis, speech or narration; documentary or historical accuracy of scenes; mandatory interim approval (we may send a preview at our discretion, but need not).

4. Placing an Order

4.1. Steps for the Packages with a Photo Book (Rodyna, Spadok, Vichnist): (1) choose the Package and the Photo Book options (clause 3.2(b), (f)); (2) confirm your phone number — with an SMS code or, if the Site is open in the in-app browser of Facebook or Instagram, by opening the link from the SMS; (3) at the payment step choose the payment method and, if you wish, prepaid shipping (clause 12.4), tick the mandatory photo-warranty box and, if you wish, the newsletter box, and click the payment button — by doing so you agree to these Terms, the Refund and Delivery Policy and the Content Rules and expressly ask us to start immediately; (4) pay for the Order; (5) enter the recipient, the city and the Nova Poshta branch or parcel locker; (6) upload the Source Materials and, if you wish, set their order. Steps for the Stories and Film Packages: (1) upload the Source Materials; (2) confirm your phone number — with an SMS code or, if the Site is open in the in-app browser of Facebook or Instagram, by opening the link from the SMS; (3) choose a Package; (4) tick the mandatory photo-warranty box and, if you wish, the newsletter box; (5) click "Order" — by doing so you agree to these Terms, the Refund and Delivery Policy and the Content Rules and expressly ask us to start immediately; the full text of these agreements is shown next to the button; (6) pay for the Order.

4.2. Before clicking the button you can go back to any step and correct errors. After payment, changes are possible via [email protected] if the state of production allows.

4.3. After payment we send you an SMS with a link to your personal Order page. It shows the Order summary and status, the exact texts of the agreements you accepted, including the request to start immediately, and the version of the documents. We keep the contract text in the version you accepted and a record of your acceptance (date, time, version, checksum of that version) for the retention period of Order data. We e-mail a copy of that version on request at [email protected].

4.4. Contact. You can ask about your Order on the Order page, at [email protected], on Telegram @vidlunnyastudio or on Viber +380 97 075 34 46. We accept photos for an Order only through the Site.

4.5. Free Trial. You send one photo; we restore it and make a short clip — usually within a few minutes, longer at peak times. One trial per phone number; the number of trials per day is limited. The trial places no obligation on you. It is not an Order, but the Content Rules, sections 5 and 13–15 and the Privacy Policy apply to it.

4.6. File requirements: JPG, PNG, HEIC, TIFF or WebP photos; up to 25 MB per file; we do not accept PDFs; shot straight on, at 90°, without glare. Number of photos per Package: Stories — 7; Film — 8 to 20; Rodyna, Spadok and Vichnist — exactly 18 (the restored colour versions of all 18 go into the Photo Book and the Film).

5. Source Materials and Customer warranties

5.1. By uploading Source Materials you warrant that: (a) you may use them: you own the print or file and no author's rights are infringed, or the photo is over 70 years old and has never been published; (b) living Depicted Persons have consented to the processing of the photo and the creation of an Artistic Reconstruction; for children, you are a parent or guardian or have that person's consent; (c) for deceased persons, you are a family member and, as far as you know, nobody entitled to consent (children, widow or widower; failing them, parents, brothers, sisters) objects; (d) no Depicted Person is a public figure or performer whose image rights belong to third parties; (e) any Descriptions you add are truthful; (f) you will not use the Deliverables for deception, harm, defamation, sexualisation or political manipulation.

5.2. We do not ask separately which Depicted Persons are alive. Your warranties in clause 5.1 cover every person in the photos, living or deceased (section 15 of these Terms; the Privacy Policy).

5.3. You inform living Depicted Persons yourself that their photos will be processed and give them a link to the Privacy Policy. We cannot do this for you.

5.4. If a third party claims against the Studio because of a breach of your warranties, you reimburse our reasonable, documented losses caused by that breach, within reasonable limits. This does not apply where the claim arose through our fault.

6. Content Rules and the Studio's right to refuse

6.1. We do not accept or create: sexual or nude content; any content with children outside a family context or in an unacceptable context; images of living people without their consent (other than yourself); public figures and politicians; military symbols of totalitarian regimes used as "decor"; images obtained unlawfully; content for deception, disinformation or harassment; requests to "bring back a voice or speech". The full list is in the Content Rules on the Site.

6.2. We may refuse to perform an Order in whole or in part if the Source Materials breach the Content Rules, your warranties raise reasonable doubts, or a scene is politically or historically sensitive. We notify you by e-mail and refund the unperformed part within 14 days.

7. Prices, taxes, payment, receipt

7.1. The price is the one shown on the Site when you place the Order. Paid options you choose (clause 3.2(f)) and, if you choose it, prepaid shipping (clause 12.4) are added to the Package price; the total is shown before payment. The Ukrainian version of the Site shows prices in hryvnia; the English version in EUR (EU), GBP (United Kingdom) or USD (North America and other countries).

7.2. For Customers in Ukraine the price is final: the Studio is not a VAT payer in Ukraine. For Customers in the EU and the United Kingdom, the price on the English version of the Site includes VAT at your country's rate. For other countries the price excludes local taxes on digital services, where they apply.

7.3. Payment is 100% in advance by Visa/Mastercard (including foreign-issued cards), Apple Pay or Google Pay through the payment provider Plata by mono (JSC Universal Bank, Ukraine). We never receive or store your card details. The charge appears on your statement as VIDLUNNYA.

7.4. A charge to a foreign-issued card may be settled in hryvnia (UAH) with conversion at the provider's rate; your bank may charge a conversion fee. We add no surcharge for any payment method.

7.5. After payment we issue an electronic fiscal receipt; the link to it is on your Order page (Article 13 of the Law of Ukraine "On Electronic Commerce").

7.6. When we announce a discount, we show the lowest price of the previous 30 days. What we call free is really free.

8. Production times

8.1. Timelines run in calendar days (production of Printed Items — in business days, clause 8.2) from the moment we have received both payment and the complete set of Source Materials with Descriptions. If anything is missing, we tell you, and time starts once we receive it.

8.2. The Film or Reel — up to 5 days. We make and dispatch the Photo Book within 14 business days: for a Package — from delivery of the Film; for an Add-on Purchase — from its payment. Business days are Monday to Friday. Shipping is not included in this period: the parcel travels on the carrier's timelines. We currently deliver Printed Items only within Ukraine (clause 12.4); Customers in other countries may order Printed Items for delivery to an address in Ukraine — for example, to relatives.

8.3. You may withdraw from the contract for a full refund (section 11): for Packages with a Photo Book — until the Photo Book is sent to print (clause 12.2); for the Stories and Film Packages — until the Film or Reel is delivered, the moment of which is defined in clause 9.1.

8.4. If we are running late, we tell you before the deadline, give a new date and offer a choice: wait, or cancel the undelivered part for a full refund of its price. For Printed Items, see clause 12.5.

9. Delivery Page and digital delivery

9.1. We host the Deliverables on the Delivery Page — a private page with a random address of the form /d/{22-character key}, without a password, hidden from search engines (noindex). We send the link by SMS to the number given in the Order; the moment we send it is the moment of delivery of the Film or Reel.

9.2. The page works with no time limit — for every paid Order, with or without a Photo Book; its storage is included in the Package price. The Film, Reel and images stay available on it; you can download them with the "Download" button — we recommend doing so at once. (a) Fee for further storage. We may introduce a fee for further storage of the page no earlier than 10 years from delivery — and only with at least 90 days' notice (by SMS, e-mail or on the page itself). If the terms do not suit you, you may download all Order materials before the end of the notice period; after that we delete them under the Privacy Policy. (b) If the Studio stops providing the service, we will give you at least 90 days' notice and a full copy of the page — the Film, Reel, images and voice recordings — as an archive that opens on a computer without internet. (c) Earlier, we delete the Deliverables only at your request.

9.3. The link is the access key: anyone who has it can see the Deliverables. You decide whom to give it to and bear the consequences. The "Share" button creates the same link.

9.4. The Delivery Page has a "before and after" comparison and a note that the images were restored with artificial intelligence.

9.5. QR code. The title page of the Photo Book carries a QR code with a permanent Studio address of the form https://vidlunnya.com/n/{16-character code} (upper and lower case are equivalent). We redirect it to your Delivery Page, so the code keeps working even if we change where the files are stored. Anyone who scans the code with a smartphone opens the Delivery Page, just as with the link (clause 9.3). When the period in clause 9.2 ends, or once we delete the data at your request, the address shows that the page is no longer available.

9.6. "Voice of the photo". For each restored photo on the Delivery Page you can add up to 5 voice recordings, up to 3 minutes each, in which relatives talk about it. These are real recordings of people, not a synthesised voice (clauses 3.4, 14.2). The Order owner can record and manage the recordings after signing in with the phone number the Order was placed from. The owner can also send relatives an invitation link: with it, a voice can be recorded without signing in, within 30 days and no more than 5 times; the owner may revoke the invitation at any time. A recording made through an invitation appears on the page straight away. (a) Before a recording is saved, the person recording confirms (in Ukrainian): "Я маю право на цей запис і дозволяю зберігати його на сторінці памʼяті цієї родини, поки вона працює. Запис можна видалити в порталі будь-коли." ("I have the right to this recording and allow it to be kept on this family's memory page for as long as it works. The recording can be deleted in the portal at any time.") We store this consent with the recording (date, time, text version). (b) Anyone who opens the Delivery Page (via the link or the QR code, clauses 9.3, 9.5) can hear the recordings: on the page, in the Order portal and in augmented reality (AR) when a smartphone is pointed at the printed photo. The recordings are also included in the archive downloaded with the "Download" button. (c) We process the recordings automatically: we even out the volume and make a text transcript with AI; the transcript is shown only where recognition is reliable enough. (d) The recordings are kept while the Delivery Page works (clause 9.2). The owner can move a recording to the bin at any time and restore it from there within 30 days; after that we delete the recording together with its files. (e) The Content Rules (section 6) apply to the recordings. Record only yourself or people who have agreed to be recorded — just as with the photos (section 5).

10. Quality, revisions and conformity

10.1. The Deliverables must match the ordered Package, your Descriptions and the service description on the Site, and be free of technical defects within our control.

10.2. One revision round. Within 14 days after delivery you may request one round of revisions for defects within our control: image artefacts, errors in captions and titles, mismatch with the ordered Package, obvious distortion of a face. Write to [email protected] with the Order number and a description (with a timecode or screenshot if possible). Revisions are free; we complete them within a reasonable time — usually no longer than the Film production time (clause 8.2).

10.2.1. 100% money-back guarantee. If a defect within our control could not be fixed after the revision round, we refund 100% of the service price (excluding Printed Items already sent to print) within 14 days. You may choose the remedies in clause 10.4 instead.

10.3. Not a defect: a subjective "I don't like it"; details recreated by AI (colours, small elements, background) that do not contradict the original or the Description, and their historical inaccuracies; limits caused by the quality of the Source Materials; consequences of errors in your Descriptions.

10.4. If a lack of conformity remains after the revision round, your statutory guarantees apply: (1) we bring the Deliverables into conformity within a reasonable time, free of charge; (2) if that is impossible or we fail to do it in a reasonable time, you may claim a proportionate price reduction; (3) if the lack of conformity is significant, you may terminate the contract for the non-conforming part and receive the corresponding refund. This matches Articles 8 and 10 of the Law of Ukraine "On Protection of Consumer Rights", Directive (EU) 2019/770 and the Consumer Rights Act 2015 (UK). The period in clause 10.2 concerns the free revision round only and does not shorten your statutory guarantees.

10.5. Defects in Printed Items — section 12.

11. Right of withdrawal and 100% money-back guarantee

11.1. You may withdraw from the contract within 14 days of its conclusion (payment) without giving a reason.

11.2. By clicking "Order", you expressly request that we begin performing the Order immediately and acknowledge that you lose the right of withdrawal: for Packages with a Photo Book — once the Photo Book is sent to print; for the Stories and Film Packages — once the service is fully performed, i.e. when the Film or Reel is delivered. The text of this request is shown on the checkout page next to the button: "I expressly request that the Studio begins performing the Order immediately. I understand that I may withdraw from the Order for a refund of the full amount paid until the Photo Book is sent to print (if my Order has no Photo Book — until the Film or Reel is delivered), and that after that I lose the 14-day right of withdrawal. The Photo Book is made to my specification, so once it is sent to print a refund is available only if it is defective; revisions and quality guarantees apply to the digital part of the Order." We repeat it on your Order page (clause 4.3).

11.3. The consequences of withdrawal depend on the Package and on the moment we receive your notice: (a) Packages with a Photo Book (Rodyna, Spadok, Vichnist), until the Photo Book is sent to print (clause 12.2) — we refund the full amount paid for the Order, for any reason and without explanation, even if we are already restoring the photos, laying out the Photo Book or editing the Film. The digital part (restored images, Film, Reel, Delivery Page) is part of the same Order, so we withhold nothing for it separately; (b) Packages with a Photo Book, after the Photo Book is sent to print — the right of withdrawal is exhausted: the Photo Book is made to your specification (clause 12.1), and we began supplying the digital part at your express request (clause 11.2). The Photo Book with its QR code is the key to your Delivery Page (clause 9.5), so the cut-off for the whole Order is the Photo Book going to print, not the delivery of the Film. From then on one revision round, the conformity guarantees and the 100% money-back guarantee in clause 10.2.1 apply (section 10), and section 12 (defects) applies to the Photo Book; (c) Stories and Film Packages, before the Film or Reel is delivered — we refund 100% of the service price, for any reason and without explanation, even if we have already started work; (d) Stories and Film Packages, after the Film or Reel is delivered — the right of withdrawal for the service is exhausted, because the service has been fully performed at your express request; one revision round, the conformity guarantees and the 100% money-back guarantee in clause 10.2.1 apply (section 10).

11.4. Printed Items ordered as an Add-on Purchase (clause 12.8): if, when we receive your notice, we have not yet sent them to print, we refund their price in full; if we have, their price is not refunded except for defects (section 12).

11.5. How to withdraw: just write to us with the Order number — on your Order page, to [email protected], on Telegram @vidlunnyastudio or Viber +380 97 075 34 46; you may use the model form in Annex B. For withdrawal under clause 11.1 it is enough to send your notice before the 14 days expire; the full refund under clause 11.3(a) applies as long as the Photo Book has not been sent to print, even if the 14 days have passed. We acknowledge receipt through the channel you used and state which sub-clause of clause 11.3 applies.

11.6. We refund within 14 days of receiving your notice, to the original payment method. We charge no fee for refunds; we do not compensate a conversion fee charged by your bank.

12. Printed Items: made to order, defects, shipping

12.1. The Photo Book is made to your specification, so the right of withdrawal in section 11 does not apply to it once it has been sent to print (Article 13 of the Law of Ukraine "On Protection of Consumer Rights"; the List approved by Cabinet Resolution No. 172; Article 16(c) of Directive 2011/83/EU; reg. 28(1)(b) CCR 2013).

12.2. We lay out the Printed Items from the Deliverables automatically, using a single template (clause 3.2); a Studio moderator reviews the Photo Book layout before printing. There is no separate proof approval by you; you can leaf through the Photo Book on the Delivery Page. We order printing automatically: for Packages — after a moderator has checked the Film; for an Add-on Purchase — shortly after payment. "Sent to print" means the moment we have placed the print order with the printer and handed it the Photo Book files; after that the Photo Book cannot be changed or cancelled.

12.3. Defects. If an item is damaged, misprinted, wrongly laid out or not in the ordered format, write to [email protected] with photos of the defect and the packaging. Please do so within 14 days of receipt — that lets us claim against the printer in time; this request does not shorten your statutory guarantees. We reprint the item or refund its price — your choice, where a reprint is possible. Minor colour variation within normal printing tolerance is not a defect.

12.4. Shipping. Our print partner prints the Photo Book and sends it by Nova Poshta on the Studio's behalf to the branch or parcel locker you specified; we deliver only within Ukraine. You can prepay shipping at the payment step — at the price shown on the Site when you place the Order, in the same payment as the Order; the recipient then pays nothing for shipping at the branch. If shipping is not prepaid, it is charged at the carrier's rate and paid by the recipient on collection. The item itself is already paid for. The delivery address may belong to another person — for example, your relatives in Ukraine. Nova Poshta notifies the recipient of the shipment; we will also give you the tracking number on request. Risk of loss or damage passes to you when you, or a person you named, receive the parcel. If the carrier loses the parcel, we reprint the item or refund its price and pursue the carrier ourselves.

12.5. Delay. If we cannot dispatch an item within the time in clause 8.2, we tell you before it expires, give a new dispatch date and offer a choice: wait, or cancel the undelivered item for a full refund of its price.

12.6. International shipping. We do not yet offer delivery of Printed Items outside Ukraine. If we introduce it, the conditions (carrier, timing, cost, customs charges) will be published on the Site and in the Refund and Delivery Policy before such an Order can be placed.

12.7. Address. You are responsible for the accuracy of the recipient's address and phone number. If a parcel is returned because of an address error or is not collected from the branch within the carrier's storage period, re-dispatch is at your cost at the carrier's actual rate.

12.8. Add-on Purchase. On the Delivery Page you can separately order a Photo Book for a completed Order (if it has at least 5 photos), as well as any other add-on items we offer there. The price is shown on that page before payment; payment is 100% in advance (clause 7.3). The contract for an Add-on Purchase is concluded when it is paid, on these Terms in the version then in force. Production starts automatically shortly after payment, so an Add-on Purchase can be cancelled for a full refund only until it has been sent to print (clause 11.4).

13. Intellectual property

13.1. The Source Materials remain yours. You grant the Studio a non-exclusive, royalty-free licence to use them solely to perform the Order (restoration, generation, editing, printing) and to store them for the periods set in the Privacy Policy.

13.2. Deliverables. All rights the Studio holds in the Deliverables — including the sui generis right in non-original objects generated by a computer program (Article 33 of the Law of Ukraine "On Copyright and Related Rights" No. 2811-IX) — are transferred or granted to you on full payment for any personal, non-commercial use: viewing, storing, printing, sharing within the family and on personal social media pages — provided the AI label is kept (section 14).

13.3. Commercial use of the Deliverables (advertising, sale, paid public screening) requires a separate written agreement with us.

13.4. The Studio keeps all rights in its prompts, templates, the era-and-region Context Library, software, style and methods. You acquire no rights in them.

13.5. We do not use the Deliverables or Source Materials publicly (portfolio, social media, advertising) without your separate Marketing Release. The Release can be revoked for the future.

14. Artificial intelligence: disclosure and limits

14.1. The Deliverables are an artistic reconstruction, not a documentary record. Facial features come from your originals. Colours, fine details, damaged areas, the background (where there was none or it was lost) and the camera movement are recreated by AI. Historical inaccuracies are possible. We bring memories to life — not people.

14.2. We never synthesise a voice or create speech. "Bringing to life" on the Site means bringing a memory to life — colour, depth, camera movement; we do not claim to bring a person back.

14.3. Labelling: the Delivery Page carries a note that the Deliverables were made with AI. The Film, the files and the Printed Items do not yet carry a separate visible label — when sharing them, follow clause 14.4.

14.4. When sharing the Deliverables you: do not remove labels or metadata where present; enable the "made with AI" label on public platforms or say so in the caption; do not present the Deliverables as an authentic, unedited photo or video.

14.5. We use third-party AI models (providers are listed in the Privacy Policy). Generation involves randomness: two runs produce different scenes. That is not a defect.

15. Personal data

15.1. How we process personal data — yours, living relatives', children's and deceased persons' — is described in the Privacy Policy. It forms part of the contract.

15.2. The Similarity Check is a temporary automated check that the face in the restoration matches the original. Its data is not retained, not used to identify or authenticate anyone, not matched against any database and never sold. You consent for yourself in the photo-warranties checkbox at checkout; for other living Depicted Persons your warranty in clause 5.1(b) applies. For some Orders or countries we may not run the automated check — a person then reviews the likeness instead. Details and country-specific limits are in the Privacy Policy.

15.3. Informing living Depicted Persons about the processing of their photos and Descriptions, and obtaining their consent, is your responsibility (clauses 5.1, 5.3).

15.4. Data questions: [email protected]. Our EU and UK representatives are listed in section 20.

16. Liability

16.1. Each party is liable for non-performance or improper performance under the law and these Terms.

16.2. The Studio's total liability for one Order is limited to the price of that Order.

16.3. The cap in clause 16.2 and the exclusions in clause 16.4 do not apply to wilful breach, gross negligence, death or personal injury, breach of statutory conformity guarantees, or any liability that cannot be limited under the mandatory law of the country where you live.

16.4. We are not liable for: artistic variations within your Description; loss of access to the Delivery Page because you passed the link to third parties; carrier delays (though we help with the claim); duties and taxes in the recipient's country; inaccuracies in your Descriptions; consequences of a breach of your warranties (section 5).

16.5. You are responsible for the truthfulness of the Descriptions, your warranties (section 5) and the use of the Deliverables after delivery.

16.6. Nothing in these Terms limits the rights you have as a consumer under law that cannot be altered by contract.

17. Force majeure

17.1. A party is not liable for non-performance caused by circumstances beyond its control that it could not foresee or prevent: war and hostilities, shelling, air-raid alerts, power and communication outages, mobilisation, natural disasters, government decisions, provider infrastructure failures.

17.2. The Studio works from Ukraine, so war-related risks — shelling, blackouts, mobilisation — are real. We notify you of such circumstances by e-mail or on the Site as soon as we are able.

17.3. Deadlines are extended for the duration of the circumstances. If they last more than 30 days, either party may withdraw from the contract, and we refund the unperformed part within 14 days.

18. Complaints, disputes, governing law

18.1. Send complaints to [email protected] with the Order number. We acknowledge receipt within 2 business days and reply on the merits within 5 business days. If we need more time, we tell you why and when.

18.2. The contract is governed by the law of Ukraine. If you are a consumer living in another country, this does not deprive you of the protection of the mandatory rules of the law of the country where you live, including the EU/EEA, the United Kingdom, Canada, Australia and the USA (Article 45 of the Law of Ukraine "On Private International Law"; Article 6(2) of the Rome I Regulation).

18.3. We resolve disputes by negotiation and, failing that, in court. As a consumer you may sue in the courts of the place where you live. A claim by the Studio against a consumer may be brought only in the courts of the consumer's country of residence.

18.4. The Studio does not take part in alternative dispute resolution (ADR) procedures and is not obliged to.

18.5. Complaints to a regulator. You may contact: in Ukraine — the State Service for Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) for consumer rights and the Ukrainian Parliament Commissioner for Human Rights (ombudsman.gov.ua) for personal data; in the EU — the data protection supervisory authority of your country (list at edpb.europa.eu); in the UK — the ICO; in Canada — the OPC or the CAI (Quebec); in Australia — the OAIC.

19. Changes to the Terms

19.1. We may change these Terms. We announce changes on the Site and by e-mail 14 days before the new version takes effect.

19.2. Orders already paid remain governed by the version in force at the time of payment. You received its text in the confirmation e-mail; we send earlier versions on request to [email protected].

20. Studio details

Annex A — Consumer rights by country

This Annex supplements the Terms for consumers living outside Ukraine. Where it conflicts with the main text, whatever is more favourable to you under the mandatory law of your country applies.

A.1 European Union and EEA

A.1.1. The information required by Article 6 of Directive 2011/83/EU is given in these Terms (sections 3, 7, 8, 10–12, 20), on the Package pages and at checkout. You receive confirmation on a durable medium (Article 8(7)).

A.1.2. The Film and Reel are a service. You have 14 days to withdraw. For the Stories and Film Packages: because you separately request immediate performance and acknowledge losing the right once the service is fully performed (Article 16(a)), the right is exhausted on delivery; before delivery we refund 100% — more favourable to you than the proportionate payment Article 14(3) would allow. For Packages with a Photo Book we refund the full amount paid until the Photo Book is sent to print; after that the right of withdrawal is exhausted: the Photo Book has been made to your specification (Article 16(c)), and we began supplying the digital part with your prior express consent and your acknowledgement that you lose the right (Article 16(m)). Printed Items are made to your specification — no right of withdrawal (Article 16(c)); until they go to print we nevertheless refund their price.

A.1.3. Prices on the English version of the Site include your country's VAT.

A.1.4. Conformity guarantee: for the Film and images — Directive (EU) 2019/770 as transposed in your country; for Printed Items — Directive (EU) 2019/771 (legal guarantee of at least 2 years). The periods in clauses 10.2 and 12.3 concern the free revision round and our claim against the printer; they do not shorten the legal guarantee.

A.1.5. Law and courts: the choice of Ukrainian law does not deprive you of the mandatory rules of your country of residence (Article 6(2) Rome I). You may sue in the courts of your country; you may be sued only there (Articles 17–18 Brussels Ia).

A.1.6. We do not take part in alternative dispute resolution for consumer disputes and are not obliged to.

A.1.7. We do not block, redirect or vary conditions based on your nationality, place of residence or the country of your payment card (Regulation (EU) 2018/302). The countries to which we ship Printed Items are listed on the Site; we need not ship everywhere.

A.2 United Kingdom

A.2.1. The information required by Schedule 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) is given in these Terms and at checkout.

A.2.2. Cancellation: 14 days. The Film and Reel are a service begun at your express request (reg. 36 CCR): for the Stories and Film Packages, cancelling before delivery means a 100% refund and after full performance the right to cancel is lost; for Packages with a Photo Book, we refund the full amount paid until the Photo Book is sent to print, and after that there is no right to cancel. To the extent any part of the Deliverables is treated as digital content, your express consent to supply within the cancellation period and your acknowledgement that the right to cancel is lost (reg. 37 CCR) are given by the same checkbox. Printed Items are goods made to your specification with no right to cancel (reg. 28(1)(b) CCR). The cancellation form is in Annex B.

A.2.3. Consumer Rights Act 2015: digital content must be of satisfactory quality, fit for purpose and as described — remedies are repair or replacement, then price reduction. Services must be performed with reasonable care and skill — remedies are repeat performance or price reduction. Goods must be of satisfactory quality; you have a short-term right to reject faulty goods within 30 days, then repair, replacement or refund. Nothing in these Terms limits this.

A.2.4. Prices include UK VAT.

A.2.5. Complaints — section 18. UK representative: not appointed; contact [email protected]. Data protection regulator — the ICO.

A.3 United States

A.3.1. Nothing in these Terms limits the rights you have under the law of your state.

A.3.2. Refund policy (displayed on the order form, including for California under Cal. Civ. Code § 1723): Packages with a Photo Book — a refund of the full amount paid until the Photo Book is sent to print (section 11), afterwards only for defects in the Photo Book (section 12), and for the digital part revisions, guarantees and the 100% money-back guarantee in clause 10.2.1 (section 10); the Stories and Film Packages — 100% refund before the Film or Reel is delivered (section 11), revisions, guarantees and the 100% money-back guarantee in clause 10.2.1 after delivery (section 10); Printed Items ordered as an Add-on Purchase — made to order, fully refundable until sent to print, afterwards only for defects (section 12).

A.3.3. Shipping of Printed Items: we ship within the time in clause 8.2. If we cannot, we notify you, give a new date and offer to cancel the undelivered item for a full refund of its price (FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435).

A.3.4. These Terms contain no arbitration clause and no class-action waiver. You may sue in the courts of your state.

A.3.5. Marketing e-mails are sent only with your consent. Every e-mail contains our postal address (Berezan, Kyiv Oblast, Ukraine) and an unsubscribe link; we process opt-outs within 5 business days (the CAN-SPAM Act allows up to 10).

A.3.6. Residents of Illinois, Texas, Washington and Colorado: the biometric notice is in the Privacy Policy.

A.4 Canada

A.4.1. The consumer protection law of your province or territory applies. Pre-contract disclosure is given in these Terms and at checkout; you had an express opportunity to accept or decline the agreement and to correct errors before paying.

A.4.2. We e-mail you a copy of the agreement (the confirmation e-mail with the full text) immediately after payment — and in any event within 15 days (Consumer Protection Act, 2002, Ontario).

A.4.3. If we fail to give the required disclosure or a copy of the agreement, you may cancel within the periods set by your province (for example, in Ontario — within 7 days after receiving the copy, or within 30 days after entering the agreement if no copy is delivered).

A.4.4. Quebec: a French version of these Terms is in preparation — version française à venir. This does not limit your rights under the Consumer Protection Act (Quebec).

A.4.5. Marketing e-mails only with express consent (CASL); one-click unsubscribe; contact — [email protected], Berezan, Kyiv Oblast, Ukraine. Privacy regulators — the OPC and, in Quebec, the CAI.

A.5 Australia

A.5.1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

A.5.2. Change of mind: we do not refund made-to-order Printed Items, an Order with a Photo Book once the Photo Book has been sent to print, or a delivered Film simply because you changed your mind. This does not apply to a major failure or any other failure to meet a consumer guarantee — then A.5.1 applies.

A.5.3. Spam Act 2003: marketing e-mails only with consent; we process unsubscribes within 5 business days; sender — the Studio, [email protected], Berezan, Kyiv Oblast, Ukraine. Privacy regulator — the OAIC.

Annex B — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may e-mail it or write in your own words.

To: Sole proprietor Kotliar Yana Mykhailivna, Berezan, Kyiv Oblast, Ukraine, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following digital content creation service (*) / for the sale of the following goods (*): ______________________

Order number: ______________________

Ordered on (*) / received on (*): ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is sent on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

Annex C — Packages and timelines

Prices are as shown in the price list on the Site at the time of the Order.

"Sound" in the Film, Rodyna, Spadok and Vichnist Packages means music and sound design; we never synthesise voices or speech. The Film timeline runs in calendar days from the moment we receive payment and the complete set of Source Materials (clause 8.1); production of the Photo Book — in business days (clause 8.2).