1. What you are buying
1.1. An Order is one Package (Stories, Film, Rodyna, Spadok or Vichnist), at the prices on the Site at the time of the Order. The Photo Book comes with Rodyna, Spadok and Vichnist; for a completed Order it can also be added on the Delivery Page (Add-on Purchase); payment is 100 % in advance.
1.2. A Package is a service: we create personalised digital content from your Source Materials — restoration and Artistic Reconstruction, the 2.5D scene, editing with music and sound, and the Delivery Page. What each Package contains is set out in Annex C of the Terms and on the Site. Previews are optional and at our discretion.
1.3. The Printed Item — the Photo Book (a 23 × 23 cm photo book of 12 spreads, 18 restored photos, a QR code on the title page; cover by Package — clause 3.2 of the Terms) — comes with Rodyna, Spadok and Vichnist or can be added to a completed Order; it is goods made to your specification from the restored photos of your Film, printed and shipped by our print partner in Ukraine.
1.4. The Free Trial (one photo and a short clip) is free and without obligation — there is nothing to refund.
2. Revisions
2.1. Within 14 days of delivery you may request one revision round for defects within our control: visual artefacts; errors in captions or title cards; a mismatch with the Package ordered (format, quality, number of photos); evident distortion of a face compared with the original.
2.2. Not a defect: a subjective "I don't like it"; details recreated by AI (colours, small elements, background) consistent with the original or your Description, including their historical inaccuracies — this is an Artistic Reconstruction, not a document; issues caused by the Source Materials or your Description.
2.3. How to ask: e-mail [email protected] or Telegram @vidlunnyastudio with your Order number and all comments in one message, with a screenshot or timecode for each — that message is the round.
2.4. We send the revised version within 3 business days. If a defect within our control cannot be fixed, we refund 100 % of the service price (section 3) or, at your choice, apply your statutory remedies — a proportionate price reduction or a refund for the non-conforming part.
3. Withdrawing from the Order — the 100 % money-back guarantee
3.1. An Order is a distance contract with a 14-day right to withdraw. By clicking "Order" you ask us to start immediately and acknowledge that this right ends: for Packages with a Photo Book — once the Photo Book is sent to print; for the Stories and Film Packages — once the service is fully performed, i.e. the Film or Reel delivered (Ukrainian Consumer Protection Law Art. 13; Directive 2011/83/EU Art. 16(a), 16(c) and 16(m); UK Consumer Contracts Regulations 2013 regs. 28(1)(b), 36 and 37). We repeat the text of this request on your Order page.
3.2. The refund depends on when you cancel:
| When you cancel | Refund |
|---|---|
| Package with a Photo Book — until the Photo Book is sent to print, for any reason, even if we are already restoring the photos, laying out the book or editing the Film | the full amount paid for the Order |
| Package with a Photo Book — after the Photo Book is sent to print | right to withdraw used up: the Photo Book — only if defective (section 4); the film and photos — one revision round and quality guarantees (section 2); if a defect within our control cannot be fixed after the revision round — 100 % of the service price |
| Stories or Film — before the Film or Reel is delivered, for any reason, even if we have already started | 100 % of the service price |
| Stories or Film — after delivery (Delivery Page link sent) | right to withdraw used up; one revision round and quality guarantees apply (section 2); if a defect within our control cannot be fixed after the revision round — 100 % of the service price |
For Packages with a Photo Book the cut-off is the book going to print, not the delivery of the Film: the Photo Book with its QR code is the key to your Delivery Page (clause 9.5 of the Terms). The full refund before printing applies even if 14 days have passed since payment. An Add-on Photo Book not yet in print: full refund (section 4). The "100 % money-back guarantee" on the Site means exactly this.
3.3. To cancel, just write to us with your Order number — on your Order page, to [email protected], on Telegram @vidlunnyastudio or Viber +380 97 075 34 46 (free text or the model withdrawal form annexed to the Terms of Service); the date of your message counts.
3.4. If we cannot complete your Order (Source Materials unusable or contrary to the Content Rules), we refund the part not performed — in full if work has not started.
3.5. We refund to the original payment method within 14 days of receiving your cancellation or agreeing a refund; your bank may post it a few days later.
3.6. Currency. We refund the amount received, in the currency charged. If a foreign card was charged in UAH with conversion, your bank converts the refund at its own rate; exchange-rate differences and bank fees are not compensated.
4. Printed Items
4.1. The Photo Book is made to your specification: once in print, no right to withdraw and no change-of-mind returns (Directive 2011/83/EU Art. 16(c); UK CCR 2013 reg. 28(1)(b); Ukrainian Consumer Protection Law Art. 13 and Cabinet Resolution No. 172). Your rights for a defective item are unaffected.
4.2. Until the Photo Book is sent to print you may cancel it for a full refund: as part of a Package — of the full amount paid for the Order (section 3); as an Add-on Purchase — of its price. We order printing automatically: for Packages — after a moderator has checked the Film; for an Add-on Purchase — shortly after payment. Once the file is with the printer, the item cannot be cancelled or changed.
4.3. Defect, transit damage, misprint or wrong format: report within 14 days of receipt to [email protected] with your Order number and photos of the item and packaging. We reprint free or, at your choice, refund the item price and its shipping. Minor colour differences between screen and print are not a defect.
4.4. Wrong address. Check it before paying: a parcel returned because of an error in it is resent once you pay the new shipping; one lost for that reason is not reprinted free, though we help trace it.
4.5. Lost parcel. If tracking stops beyond the estimated window, tell us — we open a trace with the carrier and, once the parcel is confirmed lost, reprint the item or refund its price.
5. Digital delivery
5.1. We deliver the Film or Reel within 5 days of receiving payment and the complete Source Materials with Descriptions.
5.2. Delivery is a link to your private Delivery Page, sent by SMS to your phone number. The page is not indexed, opens only via the link and stays live with no time limit (terms — clause 9.2 of the Terms). It offers "Download" and "Share", a before/after toggle and, for Rodyna, Spadok and Vichnist, the photo files in high quality.
5.4. The QR code on the title page of the Photo Book opens the Delivery Page when scanned with a smartphone, through a permanent Studio address that we redirect to your page (clause 9.5 of the Terms).
5.3. Download and keep copies. Anyone with the link can see the Film or Reel — share it only with people close to you.
6. Physical delivery
6.1. We make and dispatch the Photo Book within 14 business days: for a Package — from delivery of the Film; for an Add-on Purchase — from its payment. Shipping is not included in this period:
| Region | Carrier | Timeline | Shipping cost |
|---|---|---|---|
| Ukraine | Nova Poshta: our print partner ships on the Studio's behalf to the branch or parcel locker you specified | made and dispatched within 14 business days, then shipping on the carrier's timelines | prepaid at the payment step (at the price shown on the Site when you order) or at the carrier's rate — then paid by the recipient on collection |
| Other countries | not yet available; you can order for delivery to an address in Ukraine — for example, to relatives | — | — |
6.2. Nova Poshta notifies the recipient of the shipment; we will also give you the tracking number on request. The recipient may be another person — enter their name and phone number at checkout.
6.3. International shipping. We do not yet ship Printed Items outside Ukraine. When we do, the conditions (carrier, timing, cost, customs charges) will be published here before such orders are accepted.
6.4. Restrictions. We do not ship to territories where carriers do not operate, including temporarily occupied territories. Carrier delays are outside our control; we help with claims.
7. Delays
7.1. If we cannot meet the stated time, we tell you before it expires and give a new date. You may accept it or cancel the undelivered Film or item for a refund of everything paid for it within 14 days (US customers: FTC Mail, Internet, or Telephone Order Merchandise Rule).
7.2. If the new date is more than 30 days after the original, or a delay recurs, we continue only with your express consent. Silence is not consent: if you do not reply, we refund.
8. If you disagree
8.1. Contact us first: [email protected] or Telegram @vidlunnyastudio. We acknowledge within 2 business days and reply within 5. A revision, reprint or refund from us is faster than a chargeback — write to us before opening one.
8.2. Your statutory rights. Nothing here limits the mandatory consumer rights of your country of residence (EU/EEA: Directive 2019/770 and national law; UK: Consumer Rights Act 2015; Ukraine: Consumer Protection Law). Ukrainian law governs subject to those rights; you may sue in your own courts.
8.3. Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
8.4. California. Under Cal. Civ. Code § 1723, this Policy is displayed at checkout and on the Site; Printed Items are goods made to order.
8.5. Regulators. Ukraine — State Service on Food Safety and Consumer Protection (dpss.gov.ua); personal data — Parliament Commissioner for Human Rights (ombudsman.gov.ua). EU/EEA — your national consumer authority or European Consumer Centre. UK — Trading Standards. USA — the FTC and your state Attorney General. Canada — your provincial consumer office. Australia — the ACCC or state fair-trading body. We do not take part in alternative dispute resolution (ADR).
9. Contact
Sole proprietor Kotliar Yana Mykhailivna · Tax ID (RNOKPP) 3389002660 · Berezan, Kyiv Oblast, Ukraine E-mail [email protected] · Phone +380 97 075 34 46 · Telegram @vidlunnyastudio Payments are processed by Plata by mono (JSC Universal Bank; Visa/Mastercard, Apple Pay, Google Pay); we never receive your card details. The charge appears on your statement as VIDLUNNYA.